Cancellations and Returns

Cancellation & Returns Policy

At Bobbin and Bumble, we want you to be completely satisfied with your purchase. If you're not, we offer a straightforward return process. Please read our policy carefully to ensure your return is eligible.

Returns Policy

• Return Period: You may return items within 14 days of receipt.
• Condition: Items must be unused, in their original condition, and, where applicable, in their original sealed packaging for hygiene reasons.
• Exclusions: We cannot accept returns on changing mats if the clear plastic hygiene seal has been broken. Please refer to the product listings for full specifications.
• Sale & Seconds Items: These are non-returnable and will be clearly marked as such in their listings. Please check descriptions before purchasing.
• Return Shipping: As a small business, we cannot cover return postage costs. Customers are responsible for return shipping fees.
• Proof of Postage: Always obtain proof of postage from your chosen courier, as we cannot refund items that don't reach us without proof.

Refund Processing

• Refunds will be processed within 7-10 working days of receiving your return, provided it meets our conditions.
• Please include a note with your name and order number to speed the return process up. 
• Refunds will be made to the original payment method.
• Please note that items showing signs of staining, wear, or general usage are not eligible for a refund. We provide care guides to help prevent staining and prolong product life.

Damages & Faulty Items

• If you receive a faulty or incorrect item, please contact us immediately with your order number and photographs/videos of the product.
• If your item was damaged during transit, retain all packaging and provide photos of both the item and packaging to support the claim process.
• Items damaged due to general wear and tear will not be eligible for a refund.

Exceptions to Returns

• Personalised Items: We cannot accept returns on personalised items unless there is an error on our part, such as incorrect spelling or pattern.
• Sale & Seconds Items: As mentioned, these items are non-returnable.

Exchanges

We do not offer direct exchanges at this time. If you wish to change your product, please return the original item for a refund and place a new order.

For any queries or assistance, feel free to contact us. We're here to help! 

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