FAQs
Shipping Information
For regular updates on our shipping times, check our Shipping Page. If there’s any unusual delay or important update, we'll highlight it in the top bar of our website to keep you informed.
Returns and Cancellations
For detailed information on how to process a return or cancellation, please visit our Returns Page for all the guidance you need.
Staining
While our products are wipeable, no material is entirely stain-resistant. If you encounter a stain, we’ve got you covered! Check out our guides for helpful tips:
Anti-Roll Wedge Changing Mats:
How long is shipping?
We aim to dispatch all in-stock items within 1-2 business days. If your mat is available, it will be on its way promptly.
Is there a quicker delivery option?
Unfortunately, we can't offer faster delivery, but we aim to dispatch sooner when possible.
What size are the mats?
They measure 70cm x 45cm x 10cm (LxWxH).
Do they fit the IKEA Sniglar?
No, they’re slightly too big, which can cause the fabric to bunch up when used.
Can you make a custom design?
Absolutely! I love creating one-of-a-kind designs. Just send us an email with your idea.
Can I purchase an out-of-stock design?
Yes, we can have any of our designs made, but please allow around 2 weeks for the made-to-order service.
Can I replace just the cover on my mat?
Yes, we can provide replacement covers as long as the foam is from one of our mats. Feel free to email us with the pattern you'd like. Please note this service is also around a 2 week lead time.
Baby Changing Basket Liners:
How big are the basket liners?
We offer two sizes for our basket liners: approximately 30cm (W) x 70cm (L) and 35cm (W) x 70cm (L). Choose the size that fits your basket best.
My basket came with a cotton liner. Why do I need a liner?
Our liners are padded with nursery-grade foam and coated in nontoxic PVC, offering more comfort and practicality than standard cotton liners. They're easy to wipe clean, making them a more hygienic option for everyday use.
Is the basket included with the liner?
No, the baskets are sold separately from the liners.
Where can I buy the basket? Do you sell it?
We currently don’t sell baskets. However, you can purchase any baby changing basket with an internal base measurement of either 30cm x 70cm or 35cm x 70cm, depending on the liner size. Just search "baby changing basket" online for a variety of options.
Which basket have you used in the pictures?
The basket pictured is the Nyla basket by a brand called Olli Ella.
Which baskets do you recommend for your liners?
For the 30cm x 70cm liner, we recommend the Olli Ella Nyla or Reva baskets. For the 35cm x 70cm liner, the Aldi Mamia basket or the Kinder Valley basket are great options.
Are the changing basket liners machine washable?
No, they are not machine washable. Our liners are made from nontoxic PVC and nursery-grade foam, making them easy to wipe clean, just like a standard changing mat.
Travel Changing Mats:
What size are your travel changing mats?
Our travel changing mats have the following dimensions:
- Open: 59cm x 34cm x 1cm (L x W x D)
-
Folded: 34cm x 15cm x 5cm (L x W x D)
Lightweight at just 0.25 lbs, they are perfect for on-the-go use.
Do the travel changing mats have a popper to keep them closed?
No, they don’t have a popper, but they come packaged with a Corovin sleeve, which you can use to keep the mat neatly stored.
Why do I need a travel changing mat?
A travel changing mat provides a clean, hygienic surface for nappy changes wherever you go. It's lightweight, folds up compactly, and is easy to wipe clean, making it an essential for parents on the move.
What do you use a travel changing mat for?
A travel changing mat is ideal for providing a clean surface for nappy changes when you're out and about. It's also great for use around the house, keeping a spare at the grandparents', or for quick changes on the road, ensuring a hygienic space for your baby wherever you are.
Is the travel changing mat waterproof?
Yes, the mat is made from nontoxic PVC, making it water-resistant and easy to wipe clean after each use.
Does the travel changing mat provide enough padding?
Yes, it’s padded with nursery-grade foam, ensuring your baby is comfortable during nappy changes, whether at home or on the go.
Can the travel changing mat fit in my nappy bag?
Absolutely! The mat folds compactly, making it easy to fit into most nappy bags.
What makes your travel changing mats different?
Our travel changing mats are compact, lightweight, and fold easily, making them perfect for on-the-go use. Despite their portability, they are padded with nursery-grade foam for comfort and are made from easy-to-clean, nontoxic PVC.
IKEA Highchair Cushion Covers:
Do the cushion covers come with an insert?
Not as standard, but you can add the insert to your order when purchasing the cover.
Are the cushion covers machine washable?
Yes! Our new polyester cushion covers are machine washable on a 30°C cycle.
Which highchair do the cushions fit?
They are designed to fit the IKEA ANTILOP highchair and KLÄMMIG inflatable support cushion.
Do you make covers for other highchairs?
Not at the moment, but we are exploring the option.
Are the cushion covers stain resistant?
No material is completely stain-resistant. We suggest darker, patterned covers for messy eaters, as lighter colours are more prone to staining.
How do I clean food stains from the cushion covers?
For best results, wipe off any spills immediately, and machine wash on a 30°C cycle if needed.
Can I use these covers with other highchair models?
These covers are specifically designed for the IKEA ANTILOP, so we can't guarantee a fit with other models.
Silicone Tray Placemats for IKEA Highchair
What highchair models do the silicone tray placemats fit?
They are designed to fit the IKEA ANTILOP highchair tray.
Are the placemats dishwasher safe?
Yes, the placemats are dishwasher safe for easy cleaning.
Are the placemats BPA-free?
Yes, they are made from 100% food-grade, BPA-free silicone.
Do they stick to the highchair tray?
No, they don't stick to the tray, but the full-wrap placemat features a lip that secures around the tray’s rim for a snug fit.
Can silicone placemats stain?
Silicone is generally stain-resistant, but some strong food colours (like tomato or turmeric) can leave marks. Prompt cleaning is recommended to prevent staining.
Bamboo Footrests for the IKEA highchair:
Which highchairs do the footrests fit?
They are specifically designed for the IKEA ANTILOP highchair.
Does my highchair really need a footrest?
Yes! There’s a lot of science supporting the benefits of a footrest. Check out our blog for more information.
I can't get my O-rings on the legs, what am I doing wrong?
The O-rings are designed to fit tightly. If you're struggling, check out our Instagram IGTV demo for a guide.
My O-rings have snapped, what do I do?
If your O-rings snap prematurely, send us an email, and we’ll provide replacements.
My O-rings are slipping, is this normal?
No, the O-rings should be firm. After fitting, allow them to settle overnight and they should tighten up.
Vinyl Leg Wraps
What highchair models do the vinyl leg wraps fit?
These wraps are specifically designed to fit the legs of the IKEA ANTILOP highchair.
Are the vinyl leg wraps easy to apply?
Yes, they come with an easy-to-follow application process. Just clean the legs, peel, and stick the vinyl in place.
Can I remove the vinyl leg wraps without damaging the highchair?
Yes, the wraps can be easily removed without leaving any residue or damage to the highchair legs.
Are the vinyl wraps waterproof?
Yes, they are waterproof and can be wiped clean for easy maintenance.
Highchair Messy Mats
What are highchair messy mats used for?
They protect floors from spills during mealtime or playtime.
What are they made of?
The mats are made from nontoxic, waterproof materials for easy cleaning.
How do I clean the mats?
Simply wipe them clean after use.
Are they portable?
Yes, they are lightweight and can be folded for easy storage or travel.
Do they come in different designs?
Yes, they feature stylish designs that complement your home decor.
General Questions
Do you offer international shipping?
Yes, we offer international shipping. Please check our Shipping Page for details on costs and delivery times to your location.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email.
Product Care and Maintenance
Are your products safe for babies?
Yes, all of our products are made from nontoxic, baby-safe materials like phthalate-free PVC and nursery-grade foam.
How do I clean the highchair covers?
Our polyester covers are machine washable at 30°C, while other products can be wiped clean with warm, soapy water.
Custom Orders and Availability
Can I request a custom product design?
Yes, we can create custom designs. Just send us an email with your request, and we’ll be happy to help.
If you still have questions, feel free to email us at hello@bobbinandbumble.com